Data we collect from you
Starling Lawyers collects data about you:
- in the provision of legal services to you or where you are involved in a legal matter, or otherwise provide us with personal data, such as name and contact details;
- during our business relationship with you; and
from the usage of our website.
By contacting us via our website, you consent to us collecting, storing, using and transferring your data in accordance with the terms of this policy.
Use of data
We use your data:
- to provide you with the products, services and information which you have requested;
- to ensure compliance with our professional, legal and regulatory obligations;
- to keep you informed of legal developments;
- to help improve our services; and
- to monitor the use of our website and other technology for security threats.
Disclosure of Data
We process all data in accordance with the EU General Data Protection Regulation. We may disclose your data to third parties who act for us to provide the information you have requested. For example, this includes sharing data with:
- other professional advisers instructed on your behalf, including solicitors, accountants, experts, local agent solicitors, and advocates (http://www.advocates.org.uk);
- third parties such as Sheriff Officers;
- our suppliers who provide us with services such as IT and outsourced business support;
- the Scottish Courts and Tribunals Services and the Law Society of Scotland, in accordance with our legal or regulatory requirements; and
- our insurers, brokers, external auditors, banks and other third parties who provide services to us.
We will only transfer your data to countries recognised as providing an adequate level of legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights.
All information you provide to us is stored on secure servers with industry-standard anti-virus and firewall protection in place.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted online or through the website. Any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to prevent unauthorised access.
The Law Society of Scotland requires us to retain our client files for a minimum period of 10 years from the date of completion of the matter.
Under certain circumstances, by law, you may:
- request access to copies of personal data we hold about you and further information concerning its processing and request that such information be updated or rectified;
- request erasure, anonymisation or blocking of your data;
- object on legitimate grounds to the processing of your data; and
- withdraw your consent at any time in circumstances where we are processing data based on your prior consent.
We will endeavour to provide you with the information requested upon payment of a fee of £10. If you wish to exercise any of your rights, please email firstname.lastname@example.org
We may make changes to this policy from time to time, and we will post any changes on this page. This policy was lasted updated in July 2021.
If you have any queries or concerns regarding using your data or this policy, please contact email@example.com
If we cannot resolve any issue to your satisfaction, you have the right to complain to the Information Commissioner’s Office, the UK supervisory authority, for data protection issues https://ico.org.uk